Terms of service

OVERVIEW

This website is operated by RavenRabbit. Throughout the site, the terms “we”, “us” and “our” refer to RavenRabbit. RavenRabbit offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES  Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy listed below.  We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall RavenRabbit, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless RavenRabbit and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States and the state of California.

SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - BOOKING APPOINTMENTS; CANCELLATIONS When booking an appointment with RavenRabbit LLC, you agree to honor your scheduled appointment time. No-shows will forfeit the appointment and any payment made. Clients must provide at least 24 hours notice to cancel or request rescheduling. Rescheduling is subject to availability. Refunds will not be issued for missed appointments, late cancellations, or no-shows.

SECTION 21 - NO GUARANTEE OF RESULTS & PERSONAL RESPONSIBILITY RavenRabbit LLC provides courses, coaching, consulting, and spiritual guidance as tools for personal growth, education, and self-discovery. We do not guarantee specific outcomes, results, income, healing, transformation, or success. Results depend on many factors including personal effort, participation, readiness, and circumstances beyond our control. By engaging with our services, you acknowledge that you remain fully responsible for your own decisions, actions, health, finances, relationships, and well-being. All services are educational and informational in nature and are not a substitute for licensed medical, psychological, legal, or financial advice.

SECTION 22 - CONTACT INFORMATION Questions regarding these Terms of Service may be directed to: RavenRabbit LLC jackiecope@ravenrabbit.com Online Courses + Digital Programs

SECTION 23 - COURSE ACCESS; USAGE By purchasing any RavenRabbit LLC online course or program, you are granted a personal, non-transferable, non-exclusive license to access the purchased content for your own personal use only. Course access may not be shared, sold, sublicensed, or transferred.

SECTION 24 - COPYRIGHT & INTELLECTUAL PROPERTY All course materials, videos, workbooks, written materials, downloads, frameworks, graphics, and related content are the intellectual property of RavenRabbit LLC and are protected by copyright and applicable law. You may not: Copy, record, reproduce, or distribute course materials Upload materials publicly or privately Share login credentials Claim content as your own Repurpose materials for teaching, coaching, or resale without written permission Violation may result in immediate removal without refund and possible legal action.

SECTION 25 - SOCIAL MEDIA & MARKETING USE We welcome participants sharing their experience. You may: Share that you enrolled in a program Share personal takeaways in your own words Tag RavenRabbit LLC on social media You may not: Share full workbook pages Post course videos or recordings Upload screenshots of proprietary materials Misrepresent RavenRabbit content as your own

SECTION 26 - VIOLATION OF TERMS If these Terms are violated, RavenRabbit LLC reserves the right to: Remove access immediately without refund Revoke future purchasing privileges Issue cease-and-desist demands Pursue legal remedies where appropriate Refund + Enrollment Policies

SECTION 27 - DIGITAL PRODUCTS, COURSES & PROGRAMS ARE NON-REFUNDABLE All purchases of digital products, online courses, coaching containers, memberships, workshops, webinars, downloadable materials, and live virtual programs are final and non-refundable. Due to immediate access to intellectual property, reserved space, downloadable content, and limited enrollment capacity, no refunds will be issued after purchase.

SECTION 28 - TRANSFER / DEFERRAL OPTION In cases of hardship, RavenRabbit LLC may, at its sole discretion, allow a one-time transfer into a future cohort of the same program within 12 months of purchase. Requests must be made in writing. Transfers are not guaranteed.

SECTION 29 - LIVE SESSION ATTENDANCE Participants are responsible for attending scheduled live calls, coaching sessions, or group meetings. Missed calls, schedule conflicts, travel, personal matters, or failure to attend do not qualify for refunds. Replay access may be offered when available but is not guaranteed.

SECTION 30 - PROGRAM OUTCOMES DISCLAIMER Participation in any program does not guarantee emotional, spiritual, business, relational, or financial outcomes. Every participant’s experience is unique and depends on personal engagement and circumstances.

SECTION 31 - PAYMENT DISPUTES / CHARGEBACKS By purchasing from RavenRabbit LLC, you agree to contact us first to seek resolution before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in immediate revocation of access to all purchased materials and future purchasing restrictions.

SECTION 32 - COMMUNITY STANDARDS RavenRabbit LLC reserves the right to remove any participant from programs, communities, live calls, or membership spaces for harassment, disruption, abusive conduct, discrimination, threats, or misconduct. Removal under this section will not result in refund.

SECTION 33 - RAVENRABBIT PR EXPERIENCE TERMS AND CONDITIONS Effective October 18, 2026 33.1 Program and Eligibility The RavenRabbit PR Experience (the “PR Experience”) is a promotional creator collaboration program operated by RavenRabbit LLC. Selected participants (“Creators”) receive complimentary access to an assigned RavenRabbit course in exchange for completing the course and providing specified promotional content and honest feedback. The initial pilot cohort is limited to 10 Creators. Applicants must be at least 18 years old and maintain an active public social media account. No minimum follower count is required. Applying does not guarantee acceptance. Participation begins only after RavenRabbit confirms acceptance and the Creator agrees to a separate Creator Participation Agreement. 33.2 Complimentary Course Access Course access is provided in exchange for agreed participation and is not an unconditional gift. Access is personal, nontransferable, and limited to the course and access period identified during onboarding. Creators may not share login credentials, reproduce or distribute course materials, or otherwise use materials contrary to Sections 23 through 25 of these Terms. Course access and participation do not transfer ownership of RavenRabbit intellectual property. 33.3 Participation Requirements Unless the signed Creator Participation Agreement states otherwise, a Creator must complete the assigned course in full and publish at least three original public social media videos of at least 30 seconds each: (1) an introductory video sharing the decision to take the course and initial expectations; (2) a post-completion video describing the Creator’s honest experience; and (3) a post-completion video describing a meaningful takeaway. The Creator must also submit one honest written review or feedback response through a RavenRabbit-approved channel that permits incentivized submissions, and provide links or reasonable evidence of the required content. Additional content is voluntary. RavenRabbit does not require positive reviews, specific ratings, or favorable statements. 33.4 Timing and Communication The standard participation period is 30 calendar days from issuance of course access, with the introductory video ordinarily due within seven calendar days. Remaining content and feedback are due by the agreed completion date. Creators may request reasonable extensions. Creators should notify RavenRabbit promptly if they are unable to fulfill an agreed requirement. 33.5 Disclosures and Truthful Content Creators must clearly and conspicuously disclose complimentary course access and any referral incentive in promotional content, consistent with applicable Federal Trade Commission requirements and platform rules. Disclosures must be presented in a manner viewers can readily notice and understand. All opinions must reflect the Creator’s genuine experience. Creators must not make misleading claims or guarantee health, emotional, spiritual, financial, or other outcomes. RavenRabbit does not condition benefits or rewards on a favorable review. Public reviews may be submitted only where the applicable review platform permits incentivized reviews and any required disclosure is made. 33.6 Referral Codes and Customer Discount RavenRabbit may provide each accepted Creator with a unique referral code or tracking link offering customers 10% off eligible RavenRabbit course purchases. The discount is subject to applicable product exclusions, promotion dates, and checkout restrictions, cannot be exchanged for cash, does not apply retroactively, and may not be combined with other discounts unless permitted at checkout. RavenRabbit may modify future discounts or deactivate codes prospectively with reasonable notice, without retroactively canceling earned rewards. 33.7 Qualifying Sales and Attribution A “qualifying attributed sale” means a completed and paid purchase of an eligible RavenRabbit course reliably recorded through the Creator’s assigned referral code or tracking link. Refunded, canceled, charged-back, fraudulent, or self-purchased orders do not qualify. Orders without reliable attribution to the Creator’s assigned code or link are not counted. RavenRabbit will use its order and referral records to verify totals and will reasonably review reported discrepancies. No minimum sales are required to complete the basic PR Experience deliverables. 33.8 First Referral Reward Upon verification of 10 qualifying attributed sales, a Creator earns one private 60-minute one-on-one session with Rev. Dr. Jackie Cope, selected from the designated eligible RavenRabbit Work With Me offerings communicated to the Creator. The reward is subject to session suitability and scheduling availability, has no cash value, is nontransferable, and must ordinarily be booked within 90 days after reward confirmation, subject to reasonable scheduling accommodations. This first reward may be earned once during the pilot; no additional milestones are promised unless announced separately in writing. Referral rewards are independent of the Creator’s opinions or review ratings. 33.9 Creator Content and Permissions Creators retain ownership of their original videos and other independently created promotional content. RavenRabbit may link to public Creator posts and share them through the applicable platform’s native sharing features, with attribution where supported. Separate written permission is required to download, edit, reproduce in paid advertising, or independently republish Creator-created promotional videos or images for commercial purposes. For accepted PR Experience Creators, this specific permission rule governs program promotional content notwithstanding the general submission language in Section 9; it does not change Section 9 for other website submissions. Creator rights do not extend to RavenRabbit’s underlying course materials or trademarks. 33.10 Privacy, Personal Boundaries, and Program Nature Creators are not required to disclose trauma, health information, private family circumstances, spiritual beliefs, or other sensitive personal information. Courses and sessions are educational and personal-development offerings, not substitutes for licensed professional advice or treatment, as further addressed in Sections 21 and 30. Application and participation information will be handled under RavenRabbit’s Privacy Policy and applicable law. Participation does not by itself constitute consent to unrelated promotional emails. 33.11 Compensation, Taxes, and Independent Relationship Unless a separate signed agreement states otherwise, no cash payment is provided for participation. Complimentary access and earned rewards may constitute compensation with tax consequences. Creators are responsible for their applicable taxes and independent legal obligations, and RavenRabbit may request tax documentation or issue required reporting forms. Participation does not establish employment, agency, or a general business partnership. 33.12 Withdrawal, Removal, and Earned Rewards Creators may withdraw by notifying RavenRabbit in writing. RavenRabbit may terminate participation for material breaches, including fraud, deceptive disclosures, unauthorized sharing of course materials, or substantial failure to perform agreed deliverables. Where practical, RavenRabbit may provide notice and an opportunity to address ordinary performance issues. Withdrawal or termination does not automatically cancel rewards already earned from verified qualifying sales. The signed Creator Participation Agreement will govern any remaining deliverables, access rights, and outstanding obligations, subject to applicable law. 33.13 Program Changes and Related Agreements RavenRabbit may modify future eligibility criteria, cohort sizes, promotional requirements, discount offers, and reward structures prospectively. Material changes affecting active Creators will be communicated when reasonably possible and will not retroactively remove already-earned rewards. These PR Experience terms supplement the existing Terms of Service. If a specific provision of an executed Creator Participation Agreement conflicts with this Section 33, the specific executed provision will control for that Creator to the extent permitted by applicable law. All other sections of these Terms of Service remain unchanged. 33.14 Questions Questions about the PR Experience may be sent to jackiecope@ravenrabbit.com.